Help Center
How can we help?
App installation, usage & functions
Frequently asked questions
What should I do if my location is not determined (correctly)?
How can I see whether I am using the FREE or PRO+ version?
I have a new phone. Have I lost my favourites and Campercontact PRO+?
What are the differences between the Campercontact app and website?
I would like to add a location, photo or review, or submit a change.
Why does downloading offline countries sometimes take so long?
How do I change the name on my review?
App installation, usage & functions
How do I install the app?
Why can't I install the app on my device?
On which devices can the Campercontact app be installed?
Why can't I update the app on my device?
How do I ensure that I always have the latest version of the app?
How do I search and filter in the app?
How do I change the language of the app?
Which apps can I use to navigate to a location from Campercontact?
Can I also navigate to a location using the 'route button' in the app when I am using the app offline and am therefore offline?
How can I access the latest motorhome location information?
How can I see locations near me?
What is the difference between the free version (Campercontact FREE) and Campercontact PRO+?
How do I know which version of the app I am using?
Where can I find my favourites?
Can I view my favourites when I am in offline mode (without an internet connection)?
How do I remove a favourite location?
Can I still view the changes, locations, reviews, and photographs I have submitted?
What types of locations are listed on Campercontact?
Why do I see the search results that I see?
I see that you offer locations where you are not officially allowed to stay? How does that work? (wild camping)
What is a claimed location?
As a Campercontact user, do I receive benefits at motorhome locations?
What does the filter 'camping behaviour not permitted' mean?
What does it mean when a location has a red crown?
Why does the app not recognise my search term in offline mode?
Can I use the app offline (without an internet connection)?
How do I switch between online and offline mode?
I would like to download an offline map. Can I see how large the files I am downloading are?
Can I save offline maps and locations to an SD card?
I have an Android, but I don't see an option to save offline countries to my SD card.
Can I continue to use the app while downloading a country for offline use?
Will the download of an offline map continue if I exit the app?
The download of my offline map keeps getting stuck at a certain percentage. Why is this happening?
Can I also update the downloaded offline maps?
Can I delete the data from a country that I have downloaded for offline use?