I have PRO+, but I see FREE. What now?
You're probably logged in with a different email address. PRO+ belongs to the account you bought it with.
- Go to Account > Profile and check which email address you're logged in with.
- Different address? Log out.
- Log in with the email address you bought PRO+ with. NKC member? Use the email address of your membership.
PRO+ works in the app but not on the website? Then you're not logged in on the website, or you're logged in with a different account. Log in there with the same account as in the app.
Still FREE? Restore your purchase, see the next question.
How do I restore my purchase?
You only need this if you bought PRO+ in the app and it's not active.
- Make sure you're logged in to the App Store or Google Play with the Apple ID or Google account you bought PRO+ with.
- Open the app and go to Account > My purchases.
- Tap Restore all purchases.
PRO+ is then linked to your Campercontact account again.
Still not working? Contact us via the form below. Tell us the email address you bought PRO+ with, and add your proof of payment and the last 4 digits of your bank account. We'll look into it with you.
Buying PRO+ doesn't work. What now?
- Try a different payment method.
- Try a different device.
- Didn't work in the app? Try the website, or the other way round.
Still not working? Contact us via the form below and tell us where it went wrong.
👉 Member of the NKC (Dutch camper club)? Read PRO+ via the NKC.